At ExpediNap, we take our users' privacy very seriously. This policy describes how we collect, use, protect, and share your personal information and how you can exercise your rights. By using our services, you agree to the practices described in this policy.
1.1 Information We Collect
At ExpediNap, we collect different types of information to provide our excursion booking, transportation, and yacht rental services:
- Direct Information: When you make a reservation or contact us, we collect: Full name, email address, phone number, and country of residence.
- Booking Data: Travel dates, hotel name, room number (to coordinate pickups and avoid errors), arrival/departure airport, and pickup/drop-off destination.
- Reviews and Comments: If you choose to share them with us after your excursion or service.
- Payment Information: Details needed to process transactions through external platforms (currently PayPal or direct bank transfers). We do not directly store sensitive credit card data on our platform.
- Automatic Information: While browsing, we collect your IP address, device type, operating system, browser type, pages visited, and time spent on the site through tools like Google Analytics.
1.2 Purposes of Data Usage
We use the collected information for the following purposes:
- Process and manage your bookings: Confirm services and coordinate with excursion and transport providers.
- Communication and customer support: Send confirmations, updates, and respond to your requests.
- Improvement of user experience: Analyze site usage to optimize navigation and personalize service recommendations.
- Security and fraud prevention: Protect the integrity of our website and our users.
- Accounting and legal purposes: Maintain records to comply with tax and legal obligations.
1.3 Data Protection
Security is a priority at ExpediNap. We implement measures such as:
- SSL Encryption (Secure Sockets Layer): Our website uses an SSL certificate to encrypt communication between your browser and our server.
- Secure Payment Platforms: We redirect to reputable external platforms (like PayPal) or use direct bank transfers. We do not store sensitive banking data.
- Restricted Access: Personal information is limited only to authorized ExpediNap personnel who need it to provide the service.
1.4 User Rights
You have the right to access, rectify, delete (under certain conditions), limit, or oppose the processing of your data. You can also request data portability.
- To exercise these rights, contact us at info@expedinap.com.
- Data Deletion Process: Send an email to info@expedinap.com with the subject "Data Deletion Request". We will process it promptly, keeping only what is legally or accounting-wise required.
1.5 Data Retention
We retain your data for as long as necessary to provide the service and support. Additionally, we may keep it longer for accounting, legal, and tax purposes. Client lists are managed in internal files and kept indefinitely for historical and legal records, with access restricted to authorized personnel only.
1.6 Involved Third Parties
To provide our services, we share necessary information with trusted third parties:
- Web Analysis Services: We use Google Analytics to understand user interaction (collected anonymously).
- Service Providers: We share essential data (name, dates, hotel/location) with direct providers of excursions, transport, and yacht services exclusively to coordinate and provide the booked service.
1.7 Contact for Privacy Policy
For any questions or requests regarding this policy or your data handling, please contact us at:
- Email: info@expedinap.com
1.8 Policy Updates
ExpediNap reserves the right to update or modify this policy at any time. We will notify you of substantial changes by posting the updated policy on our website with a new "Last updated" date.